How can we help you today?
Find answers, troubleshoot quickly, or reach the CyberAI team. Explore guides for CyberAI VPN, billing, and account support—all in one place.
Featured FAQs
Top answers to get you unstuck fast.
How do I reset my password?
Use the reset link on the sign-in page. We'll email you a secure reset link in seconds.
Go to reset →Where can I see my invoices?
All invoices and receipts are in your billing dashboard. You can also download PDFs anytime.
Open billing →How do I upgrade or change plans?
Compare plans and switch instantly. Changes take effect on your next cycle.
Compare plans →What can the AI Tutor help with?
Get tailored examples, follow-ups, and practice for AI, security, and dev topics.
Launch AI Tutor →Do you offer certificates?
Yes, selected tracks award certificates upon completion and passing requirements.
Browse courses →Having trouble signing in?
Check your email, reset your password, or contact support if you're still locked out.
Go to sign-in →CyberAI VPN
Setup guides, connection help, and troubleshooting for the Chrome extension and desktop app.
How do I connect?
Click Secure my connection in the extension, or pick a city from the list. Edmonton is suggested for the lowest latency in Alberta. On desktop, sign in with your CyberAI account and connect from the map.
VPN landing page →Extension vs desktop app
The Chrome extension controls your VPN session from the toolbar. The desktop app adds a world map, kill switch, split tunneling, and CyberMesh encrypted file transfer between your devices.
Download desktop app →Why Calgary and Edmonton?
Calgary is our primary Western Canada connection hub. Edmonton is your nearest server for optimal speed in Alberta. Both route through CyberAI's encrypted network.
View server map →How do I install the desktop app?
Download CyberAI VPN for Windows from the landing page or direct download link. After installing, use Open desktop app in the extension to launch via our secure HTTPS bridge.
Get the desktop app →What security features are included?
WireGuard with AES-256 encryption, strict no-logs policy, kill switch, DNS leak protection, threat protection, and post-quantum-ready protocols on supported plans.
See all features →Which plan do I need?
Free includes 3 server locations and 500 MB/day. Starter and Pro unlock 65+ locations, unlimited data, kill switch, split tunneling, and priority support.
Compare VPN plans →VPN quick links
Troubleshooting
Desktop app not installed?
Download CyberAI VPN for Windows first, install it, then use Open desktop app in the extension or the launch link on this page.
Extension cannot open the desktop app?
Chrome blocks custom protocol links from extension popups. CyberAI uses an HTTPS launch bridge at /api/vpn-launch to open the desktop app safely.
Auto-connect and preferred server
In extension Settings, enable Auto-connect on browser start and set a Preferred server (Edmonton, Calgary, or Fastest). Your selection is remembered across sessions.
Threat protection and invisible on LAN
Threat Protection blocks malicious domains while connected. Invisible on LAN hides your device from other machines on the local network when the VPN is active.
Quick Links
Jump straight to the most requested pages.
Need more help?
Open a support ticket or send us a message below—we'll get back to you shortly.